Service failure : the real reasons employees struggle with customer service and what you can do about it
Practical database auditing for microsoft SQL Server and Azure SQL : troubleshooting, regulatory compliance, and governance
Customer service excellent
Anniversaries and holidays
Auditing and assurance services
Auditing standards : including the standards of the PCAOB
Handbook of big data and analytics in accounting and auditing
Finance and accounting for nonfinancial managers
Energy audit of building systems : an engineering approach
Reaching key financial reporting decisions : how directors and auditors interact
Bribery and corruption : navigating the global risks
Improving the performance of government employees
Reputation management
The simplified guide to not-for-profit accounting, formation, and reporting
Beyond audit : auditing remotely and delivering value
Forensic accounting for dummies
Audit analytics : data science for the accounting profession
How to measure anything : finding the value of intangibles in business
The gardener of governance : a call to action for effective internal auditing
Financial forensics body of knowledge